Refund Policy

This Refund Policy (the “Policy”) is a part of, and incorporated by reference into, the Terms & Conditions governing your use of the Waitizzy IMS, Waitizzy Booking, CRM, Waitizzy Accounts, official Waitizzy websites, and related services (collectively, the “Services”) provided by Waitizzy Technologies (OPC) Private Limited (“Waitizzy”, “we”, “our”, or “us”). Capitalised terms used but not defined here have the meanings given in the Terms & Conditions.

1. Scope

This Policy applies to all amounts paid to Waitizzy for the Services, including:

• Monthly and yearly subscription fees for any plan (IMS, Booking, CRM, Accounts, or any other plan we offer);
• Per-seat or per-user charges;
• Add-ons, premium features, advanced modules, and increased usage limits;
• WhatsApp messaging overage charges (billable messages beyond your Plan’s included monthly Utility quota, billed at Waitizzy’s configured billable cost per message, plus applicable taxes);
• Setup, onboarding, migration, training, or implementation fees, whether one-time or recurring;
• Any other paid feature, integration, or service purchased through Waitizzy.

WhatsApp overage fees cover messages already delivered via Meta’s Cloud API. Because Meta costs and delivery are incurred when each message is sent, overage amounts are non-refundable once invoiced, except where a duplicate charge or verifiable billing error is proven under the limited exceptions below. Subscription and overage payments are collected via Razorpay; refund timelines for any approved exception follow Razorpay and your bank’s processing windows.

2. Why Waitizzy is a no-refund service

The Services are delivered electronically and become immediately available to you upon payment. Operational costs for hosting, infrastructure, data processing, payment-gateway fees, taxes, and support are incurred by Waitizzy as soon as a Subscription is created or renewed. For this reason, we operate a strict no-refund and no-cancellation-for-refund policy. We disclose this policy clearly before checkout and at the time of purchase. By completing payment, you confirm that you have read and accept this Policy.

3. Free trial — evaluate before you pay

We may offer a free trial for some plans, currently up to seven (7) days (subject to change). The trial is the designated mechanism by which you can evaluate whether the Services meet your needs before making any payment. Once you start a paid Subscription — whether by upgrading from a trial, by checkout, by adding a payment method that is subsequently charged, or by renewal — this no-refund Policy applies in full.

4. Auto-renewal & cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. You may cancel auto-renewal at any time from your billing settings or by writing to us at hello@waitizzy.com.

Cancellation takes effect at the end of the current paid period. You retain access to the Services until that date. Cancellation does not entitle you to a refund of any fees already paid, including for the unused portion of the current period. You are responsible for cancelling before the next renewal date to avoid being charged.

Forgetting to cancel, not using the Services during a period, or having your access suspended for breach of the Terms does not, in any case, entitle you to a refund.

5. Downgrades & plan changes

You may downgrade your plan or reduce seats at any time. Downgrades take effect at the start of the next billing period. No pro-rata or partial refund will be issued for the difference between the previous plan and the new plan for the unused portion of the current paid period. Upgrades take effect immediately and may be billed pro-rata for the remainder of the current period at the then-current upgrade price, in accordance with the checkout flow.

6. Failed or duplicate transactions (narrow exception)

The only situation in which we may consider returning funds is where:

• You have been charged more than once for the same transaction due to a technical error in our or the payment gateway’s systems; or
• You have been charged but the corresponding subscription was not activated on your Account due to a verifiable technical error on our side.

In such cases, please write to us at hello@waitizzy.com within seven (7) days of the transaction date with the transaction reference, payment method, and a description of the issue. After verification with the payment gateway, we will refund the duplicate or erroneous amount to the original payment instrument. The refund will be processed within fourteen (14) business days from verification, subject to the timelines of the payment gateway and your bank. No interest or compensation is payable on such refunds.

7. Service credits at our discretion

In rare cases, and entirely at our sole discretion, we may offer service credits (extension of subscription time, additional seats, or comparable benefits) for prolonged, verified outages or significant service issues directly attributable to us. Such credits are not equivalent to a monetary refund, are not redeemable for cash, and are not transferable.

8. No refunds on suspension or termination

If your Account or Subscription is suspended or terminated due to a breach of the Terms (including non-payment, acceptable-use violations, or fraudulent activity), or if you choose to terminate your Account, no refund will be issued for any fees already paid, and any pending or unbilled amounts shall become immediately due and payable.

9. Chargebacks

Before initiating any chargeback with your bank or card network, please contact us at hello@waitizzy.com so that we may attempt to resolve your concern. Initiating a chargeback in respect of a valid charge made in accordance with these Terms and this Policy is a violation of our Terms, and may result in immediate suspension or termination of your Account, plus recovery of all associated costs (including chargeback fees levied by the payment gateway and reasonable administrative costs).

10. Taxes

Where any refund is processed under Section 6 above, the refund amount shall be net of (i) any taxes that are not refundable to us by the tax authorities and (ii) any third-party payment-gateway charges that are non-recoverable in connection with such refund.

11. Statutory rights

Nothing in this Policy is intended to exclude or limit any statutory right that you may have under applicable law (including consumer protection laws) that cannot be excluded or limited by agreement. To the extent permitted by applicable law, this Policy governs all refund matters between you and Waitizzy.

12. Changes to this Policy

We may amend this Policy from time to time. The updated Policy will be effective from the “Last Updated” date shown at the top. Continued use of the Services after the effective date constitutes acceptance of the revised Policy. The Policy in effect at the time you make a particular payment will govern that payment.

13. Contact

For any billing-related questions or to report a duplicate charge, please write to hello@waitizzy.com. For grievances related to this Policy, please contact our Grievance Officer as described in our Privacy Policy.

By making a payment to Waitizzy, you acknowledge that you have read and understood this Refund Policy and agree that all fees paid are non-refundable except in the narrow circumstances described above.