Terms & Conditions

These Terms & Conditions (the “Terms”) form a legally binding agreement between Waitizzy Technologies (OPC) Private Limited, a One Person Company incorporated under the Companies Act, 2013, Companies Act, 2013, having its registered office at [Business Address] (hereinafter “Waitizzy”, “we”, “our”, or “us”), and you (“you”, “your”, or “User”), the user of the Waitizzy platform, including the Waitizzy IMS (Inventory Management System) web application, the Waitizzy CRM web application, the Waitizzy Booking web application (including public booking pages), the Waitizzy Accounts web application, related APIs, mobile or desktop interfaces, dashboards, integrations, support channels, the official Waitizzy marketing and information website, and all associated services (collectively, the “Services”).

By creating an account, signing up, clicking “I agree” or any equivalent button, accessing or otherwise using the Services in any capacity — including as a workspace owner, administrator, employee, contractor, agent, or invited user — you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, our Refund Policy, and any plan- or feature-specific terms that may apply. If you do not agree, you must not access or use the Services.

These Terms are published in accordance with the provisions of (i) the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, (ii) the Indian Contract Act, 1872, and (iii) the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. These Terms are an electronic record in terms of the Information Technology Act, 2000 and do not require any physical or digital signature.

1. Definitions

• “Account” means the user account created on the Services using your email address and credentials.
• “Workspace” means the tenant, organisation, account, location, store, or similar logical container associated with your subscription, in which Customer Data is stored and access is granted to authorised Users.
• “Customer” means the legal entity or person that contracts for the Services and is responsible for billing, including under a free trial.
• “Customer Data” means all data, information, files, records, content, configurations, or materials uploaded, entered, or generated by Customer or its Users in or through the Services.
• “Authorised User” means any employee, contractor, or agent of the Customer who is invited to and uses the Services under the Customer’s Workspace.
• “Subscription” means the paid or trial right to use the Services for a defined billing period under a specific plan.
• “Plan” means the specific tier, feature bundle, seat count, billing cadence (monthly or yearly), and price selected at checkout.
• “Effective Date” means the date on which you first accept these Terms or first use the Services, whichever is earlier.

2. Eligibility

You may use the Services only if you:

• Are at least eighteen (18) years of age and competent to enter into a binding contract under the Indian Contract Act, 1872;
• Are not a person barred from receiving the Services under the laws of India or any other applicable jurisdiction;
• Are accepting these Terms on your own behalf, or, if you are using the Services on behalf of an organisation, you have the legal authority to bind that organisation, in which case “you” refers to that organisation;
• Have provided accurate, current, and complete information during registration and will keep it up to date.

We reserve the right, in our sole discretion, to refuse, suspend, or terminate access where eligibility is not met or appears doubtful.

3. Account Registration & Security

You are responsible for:

• Maintaining the confidentiality and security of your login credentials, API keys, and access tokens;
• All activity that occurs under your Account or Workspace, whether or not authorised by you;
• Promptly notifying us at hello@waitizzy.com of any unauthorised use, suspected compromise, or breach of security;
• Configuring user roles, permissions, and access controls within your Workspace.

We will not be liable for any loss or damage arising from your failure to safeguard your credentials or from unauthorised use of your Account that you knew or should reasonably have known about.

4. Description of the Services

Waitizzy provides software-as-a-service tools for inventory management, customer relationship management, sales pipelines, purchase orders, goods-received notes, stock transfers, reporting, and related business operations. Features, modules, integrations, and limits available to you depend on your Plan and any add-ons you have purchased.

The Services are made available on a hosted, cloud-delivered basis. We may add, modify, enhance, deprecate, or remove features from time to time. We will use commercially reasonable efforts to provide advance notice of material adverse changes to a paid feature you currently use, but we do not guarantee that any specific feature will remain available.

5. Subscription Plans, Trials & Billing

The Services are offered on a subscription basis under the Plan you select at checkout. Current self-serve CRM/IMS catalog list prices (exclusive of GST) are:

• Basic — ₹999/month, including 500 Utility WhatsApp messages/month;
• Standard — ₹1,999/month, including 2,000 Utility WhatsApp messages/month;
• Premium — ₹2,999/month, including 5,000 Utility WhatsApp messages/month.

Limited-time promotional discounts may apply as shown on the pricing and checkout pages. Yearly billing may apply a separate discount as shown at checkout (pay for eleven (11) months, receive twelve (12)). Included seats, add-on seat rates (currently ₹99 per extra user/month and ₹299 per extra store/month), feature limits, billing cadence (monthly or yearly), and applicable taxes are displayed on the pricing and checkout pages and may be updated from time to time. Prices are displayed inclusive or exclusive of taxes as shown at checkout; any Goods and Services Tax (GST) or other applicable taxes, levies, or duties will be added and collected as required by law. Promotional rates, if any, do not create a vested right to the same discount on renewal unless expressly shown at renewal checkout.

Payment & messaging integrations. Subscription fees, seat add-ons, and WhatsApp overage invoices are collected through our payment gateway partner Razorpay (and any successor or additional PCI-DSS compliant processors we appoint). Card, UPI, net-banking, and other instrument details are entered on Razorpay’s checkout; Waitizzy does not store full card numbers, CVVs, or net-banking credentials. Where WhatsApp notifications are enabled, message delivery uses Meta’s WhatsApp Cloud API under Waitizzy’s integration (not a customer-owned Meta Business app by default). Delivery status and usage metering may be received from Meta and reflected in your billing and message logs. By submitting payment details, you authorise Waitizzy and its payment processors to charge the applicable amounts to your selected payment method. You represent that you are the rightful holder of the payment instrument used.

Unless cancelled in accordance with these Terms, paid Subscriptions renew automatically at the end of each billing period at the then-current price for the same Plan. By starting a Subscription, you authorise such recurring charges until you cancel. You may cancel auto-renewal at any time from your billing settings; cancellation takes effect at the end of the current paid period.

Failure to pay any due amount may result in suspension or termination of access to paid features or the entire Workspace. We may, but are not obliged to, retry failed charges and notify you via email.

All fees paid are non-refundable except where expressly required by applicable law or by a written agreement signed by an authorised representative of Waitizzy. Please review our Refund Policy for the complete position on refunds.

WhatsApp messaging usage. Where WhatsApp notifications are enabled for your Workspace, each paid subscription Plan includes a monthly quota of Utility WhatsApp messages as listed above for that Plan. Free trial is limited to fifty (50) Utility messages and does not use the paid Plan quota. Unused included messages do not roll over to the next billing period, and message debt does not carry forward. Messages sent beyond the included quota continue to be delivered and are billed as overage. Overage is calculated as billable messages × billable cost per message, where the billable cost per message is Waitizzy’s configured customer rate (ex-GST) as shown in your billing settings and invoices. Waitizzy separately tracks meta cost per message (the underlying Meta Cloud API cost) for its own cost accounting; the difference between billable amount and meta cost is Waitizzy’s margin and is not a separate charge to you. Applicable GST is added to overage charges in the same manner as other subscription line items. For yearly subscriptions, WhatsApp overage is invoiced monthly and is not deferred until yearly renewal. Failure to pay an outstanding WhatsApp usage invoice may result in suspension of WhatsApp messaging only (other Services remain available subject to your Subscription status); messaging resumes automatically when payment is received.

6. Free Trial

We may offer a free trial of the Services or specific Plans for a limited period (currently up to seven (7) days, subject to change). The trial is provided “as is”, without any warranty, and may be modified or withdrawn at any time. At the end of the trial period, unless cancelled, your account may automatically convert to a paid Subscription at the then-current price for the selected Plan and your payment method (if provided) will be charged accordingly.

During a free trial, WhatsApp Utility notifications are limited to fifty (50) messages. Trial does not include the paid Plan’s monthly WhatsApp quota (including the Premium allowance). After the 50th delivered Utility message, further WhatsApp sends are blocked until you start a paid Subscription. Usage is shown in Membership / billing.

You may use the trial only for genuine evaluation purposes. We reserve the right to terminate a trial in our sole discretion if we believe it is being used for production workloads beyond evaluation, abused, or used in breach of these Terms.

7. Acceptable Use

You will not, and will not permit any Authorised User or third party to:

• Use the Services for any unlawful, infringing, deceptive, or harmful purpose, or in violation of any applicable law, regulation, or third-party right;
• Upload, store, transmit, or distribute any content that is obscene, defamatory, libelous, hateful, harassing, threatening, invasive of privacy, that infringes intellectual property rights, contains malware, or is otherwise objectionable;
• Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying algorithms of the Services, except to the extent expressly permitted by applicable law;
• Resell, sublicense, lease, time-share, or otherwise commercially exploit the Services or make them available to any third party other than Authorised Users;
• Use the Services to build, train, or improve any competing product, service, or model;
• Interfere with, disrupt, or impose unreasonable load on the Services, attempt to bypass any security or access controls, or perform unauthorised vulnerability scanning, denial-of-service, or penetration testing;
• Scrape, crawl, or harvest data from the Services other than via documented APIs and within their published limits;
• Send unsolicited commercial communications (“spam”) through the Services, or use the Services in violation of the Telecom Commercial Communications Customer Preference Regulations or analogous laws;
• Use the Services to process data that, under applicable law, requires data-localisation, regulated-industry-specific safeguards (for example, payment-card industry compliance) or government clearances that we have not in writing represented the Services to meet;
• Misrepresent your identity or affiliation, or share an Account or credentials with anyone other than your own Authorised Users.

Violation of this section may result in immediate suspension, termination, removal of content, and reporting to authorities as required by law, in addition to any other remedies available to us.

8. Customer Data — Ownership & Licence

You retain all rights, title, and interest in Customer Data. Waitizzy claims no ownership over Customer Data. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, copy, process, transmit, display, and otherwise use Customer Data solely as necessary to (a) provide, secure, support, and improve the Services for you, (b) prevent, detect, and respond to fraud, abuse, security, and technical issues, and (c) comply with applicable law and binding orders of governmental authorities.

You represent and warrant that you have all rights, consents, and authorisations necessary to upload, transmit, and process Customer Data through the Services, and that the Customer Data and its processing do not violate any applicable law or third-party right.

We may generate and retain anonymous, aggregated, or de-identified statistics, analytics, and operational data derived from use of the Services (“Usage Data”) that does not identify you, your Workspace, or any individual, and may use such Usage Data for any lawful business purpose, including improving the Services.

9. Intellectual Property

The Services, including all software, source code, object code, design, interfaces, structure, sequence and organisation, documentation, the “Waitizzy” name and logo, related trademarks, and all related intellectual property rights, are and shall remain the exclusive property of Waitizzy and its licensors. Subject to your compliance with these Terms and timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services solely for your internal business purposes during the term of your Subscription.

No other rights or licences are granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Waitizzy.

If you submit feedback, suggestions, ideas, or improvements regarding the Services (“Feedback”), you grant Waitizzy a perpetual, irrevocable, worldwide, royalty-free, fully-paid licence to use, modify, and incorporate such Feedback into the Services without any obligation or compensation to you.

10. Confidentiality

Each party may disclose to the other information that is marked confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). The receiving party will (a) use the same degree of care to protect the Confidential Information as it uses for its own confidential information (and in no event less than reasonable care), (b) not use Confidential Information for any purpose outside the scope of these Terms, and (c) not disclose Confidential Information to third parties except to employees, advisors, and sub-processors bound by confidentiality obligations no less protective than these.

Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, was rightfully known prior to disclosure, is received from a third party without breach of any obligation, or is independently developed without use of the disclosing party’s Confidential Information.

11. Third-Party Services & Integrations

The Services may interoperate with or display content from third-party services, including but not limited to Razorpay (payments), email and messaging providers, analytics, cloud hosting, and similar vendors. Your use of any third-party service is subject to that third party’s own terms and privacy policy. We do not control and are not responsible for the availability, accuracy, content, products, or services of any third party.

Where you choose to enable an integration, you authorise us to exchange Customer Data with that third party as required to operate the integration. Disabling or removing the integration is your responsibility.

12. Communications & Notices

You consent to receive communications from us electronically, including by email, in-app messages, SMS, or WhatsApp where applicable, regarding your Account, Subscription, Services, security, transactions, support, and legal or policy updates. Operational and transactional communications are part of the Services and cannot be opted out of while your Account is active. You may opt out of marketing communications at any time via the mechanism provided in such communications or by writing to us at the email below.

13. Service Availability — No SLA

We strive to keep the Services available and performant, but we do not offer any uptime or service-level guarantee unless agreed in a separate written contract signed by an authorised representative of Waitizzy. The Services may be unavailable from time to time due to maintenance, upgrades, network failures, third-party provider outages, security incidents, or events outside our reasonable control. We will not be liable for any such unavailability.

14. Modifications

We may modify these Terms, the Privacy Policy, the Refund Policy, pricing, Plans, features, and limits at any time. When we make material changes to these Terms, we will notify you by email or by posting a notice in the Services, and update the “Last Updated” date above. Continued use of the Services after the effective date of the change constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and cancel your Subscription.

15. Suspension & Termination

We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if:

• You materially breach these Terms or any other agreement with us, including non-payment;
• We reasonably believe that your use of the Services poses a security, legal, financial, or operational risk to us, other users, or any third party;
• We are required to do so by law, regulation, court order, or a binding direction of a competent authority;
• You become insolvent, file for bankruptcy, or cease to carry on business.

You may cancel your Subscription at any time from your billing settings or by writing to us. Cancellation stops auto-renewal; your access continues until the end of the current paid period. No refunds will be issued for the unused portion of a paid period.

16. Effect of Termination

Upon termination or expiry of your Subscription:

• Your right to access and use the Services immediately ceases;
• You remain responsible for all fees accrued prior to termination;
• We may make Customer Data available for export for a reasonable transition period determined by us, after which we may delete it from our systems, subject to any retention required by law or for legitimate security, audit, or backup purposes;
• Sections that by their nature should survive (including without limitation IP, confidentiality, indemnity, liability, disclaimers, governing law, dispute resolution, and miscellaneous) will survive termination.

17. Disclaimers

To the maximum extent permitted by applicable law:

The Services and all related content are provided “AS IS” and “AS AVAILABLE”, with all faults and without any representation, warranty, condition, or guarantee of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted or error-free operation, or freedom from harmful components.

Without limiting the foregoing, Waitizzy does not warrant that the Services will meet your specific requirements, that defects will be corrected, or that the Services will be compatible with your existing or future hardware, software, or systems. You are solely responsible for verifying the accuracy and adequacy of any output of the Services, including any inventory, financial, tax, or operational records, before relying on them. The Services are not a substitute for professional accounting, tax, legal, or compliance advice.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

In no event will Waitizzy, its directors, officers, employees, affiliates, agents, contractors, licensors, or service providers be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, goodwill, or anticipated savings, even if advised of the possibility of such damages, arising out of or relating to these Terms or the Services, whether based in contract, tort (including negligence), strict liability, or any other legal theory.

Waitizzy’s total aggregate liability arising out of or relating to these Terms or the Services, however arising, shall not exceed the lesser of (a) the total amount of fees actually paid by you to Waitizzy for the Services in the three (3) months immediately preceding the event giving rise to the liability, or (b) Indian Rupees Ten Thousand (INR 10,000). For free or trial use of the Services, our aggregate liability shall not exceed Indian Rupees One Hundred (INR 100).

The limitations and exclusions in this section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose, and are essential elements of the bargain between us. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Waitizzy, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, demands, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your or any Authorised User’s use of the Services, (b) your Customer Data, including any claim that it infringes a third party’s rights or violates any applicable law, (c) your breach of these Terms or any representation or warranty herein, or (d) your violation of any law or third-party right.

20. Force Majeure

Neither party shall be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, failures of public infrastructure, internet or telecommunications outages, cyber-attacks, or labour disruptions.

21. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict-of-laws principles.

Subject to the arbitration clause below, the courts of Tuticorin, Tamil Nadu, India shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms or the Services.

22. Dispute Resolution & Arbitration

Before initiating any formal proceedings, the parties shall attempt in good faith to resolve any dispute by negotiation. Either party may give written notice of a dispute to the other; the parties shall then have thirty (30) days to attempt resolution by good-faith discussion.

If the dispute is not resolved within such period, it shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties or, failing such appointment, in accordance with the said Act. The seat and venue of arbitration shall be Tuticorin, Tamil Nadu, India. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties. Nothing in this clause prevents either party from seeking interim or injunctive relief from a competent court.

23. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following Grievance Officer has been designated for grievances related to the Services:

The Grievance Officer will acknowledge any complaint within forty-eight (48) hours of receipt and endeavour to resolve it within fifteen (15) days, in accordance with applicable law.

24. Notices

All notices to Waitizzy under these Terms must be sent to hello@waitizzy.com. Notices to you may be given by email to the address on your Account, by in-app message, or by posting on the Services. Notices are deemed received twenty-four (24) hours after sending, unless the sending party is notified of a delivery failure.

25. Miscellaneous

• Entire Agreement. These Terms (together with the Privacy Policy, Refund Policy, and any other documents incorporated by reference) constitute the entire agreement between you and Waitizzy regarding the Services and supersede all prior or contemporaneous understandings.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• Waiver. Failure to enforce any right or provision is not a waiver of such right or provision.
• Assignment. You may not assign or transfer these Terms or your Account, by operation of law or otherwise, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets. Any prohibited assignment will be null and void.
• No Agency. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.
• Headings. Section headings are for convenience only and have no legal effect.
• Language. These Terms are drafted in English, which shall be the controlling language for all purposes.

26. Contact

Questions about these Terms? Please contact us at hello@waitizzy.com or write to Waitizzy Technologies (OPC) Private Limited, [Business Address].

By using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.